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We care about the service we provide to our customers, in fact it’s one of our main areas of focus as a member owned bank. That’s why it’s important to us to hear from you, letting us know what went well and what could be improved is a great way for us to make sure our service is as good as it can be. It’s one small difference to the way we do business that will make a big difference to how happy you are with your bank.

Do you have a compliment?

We love hearing about a positive experience. A part of being good is sharing good so it’s even more exciting when we can share that feedback with the individual who helped deliver that positive experience. If that’s the case, we want to hear from you.

Do you have a complaint?

We do our very best to provide you with great service. But we understand that from time to time we may fall short of your expectations. If that’s the case, we want to hear from you.

We’ll address your concerns as quickly as possible. You can read more about how we handle complaints in our Complaints Handling and Dispute Resolution Guide.

Taking things further

If you’re not satisfied with how we’ve responded to your complaint or dispute, you can refer the matter to our external dispute resolution provider, the Australian Financial Complaints Authority.

Australian Financial Complaints Authority

GPO Box 3

Melbourne Vic 3001

Telephone: 1300 931 638

Fax: +61 03 9613 6399



If your complaint is regarding personal information or credit-related information (for more information refer to our Privacy Policy):

Office of the Australian Information Commissioner

GPO Box 5218, Sydney, NSW, 2001

Phone: 1300 363 992

Fax: +61 2 9284 9666



Chat with us

Whether it’s understanding terminology, you’re looking to apply or you have a question about your account we can help you with all your banking questions.

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Call 1300 790 740

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